Candle Care

Effective Date: 1 April 2025

La Matrelle respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from lamatrelle.com (the “Site”).

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1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as:
• Your web browser
• IP address
• Time zone
• Cookies installed on your device
• Pages or products you view
• How you interact with the Site

We refer to this automatically-collected information as “Device Information.”

We also collect personal information you provide when you:
• Make a purchase
• Create an account
• Subscribe to our newsletter
• Contact us via email or forms

This may include your name, billing/shipping address, payment information (including credit card numbers, which are securely processed and not stored), email address, and phone number. We call this “Order Information.”

When we talk about “Personal Information” in this Policy, we’re referring to both Device Information and Order Information.

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2. How Do We Use Your Personal Information?

We use your information to:
• Fulfill orders and process payments
• Communicate with you
• Send you updates, order confirmations, or shipping notifications
• Screen orders for potential fraud
• Send occasional newsletters or marketing emails (only if you’ve opted in)

We do not sell, rent, or trade your personal data. Ever.

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3. Sharing Your Personal Information

We only share your Personal Information with third parties necessary to run our business, such as:
• Shopify (our ecommerce platform)
• Payment processors (like Shopify Payments, PayPal, etc.)
• Shipping carriers (for order delivery)
• Analytics services (like Google Analytics)

These third parties are only given the data needed to perform their services and are expected to protect your information according to legal standards.

We may also share your information to comply with legal obligations or protect our rights.

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4. Behavioral Advertising

We may use your Personal Information to provide targeted ads or marketing communications we believe may be of interest to you, using platforms like Facebook or Instagram (only if you’ve opted in).

You can opt out of targeted advertising at any time:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

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5. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

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6. Your Rights (Especially if You’re in Canada or the EU)

You have the right to:
• Access the personal information we hold about you
• Correct or update it
• Withdraw consent or request deletion (subject to our legal obligations to retain certain records)

To do so, email us at hello@lamatrelle.com and we’ll be happy to help.

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7. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

If you opt into our newsletter, we’ll keep your contact information until you unsubscribe.

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8. Security

We take reasonable steps to protect your data using secure technology and trusted platforms. While no method of transmission over the internet is 100% secure, we do our best to protect your information and limit access.

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9. Minors

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

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10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page occasionally.

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Questions?

If you have any questions about our privacy practices or your personal information, feel free to reach out:

📧 hello@lamatrelle.com
📍 Cowichan Bay, British Columbia, Canada

Thank you for trusting us with your information. We’re honoured to have you in the La Matrelle community.

Effective Date: 1 April 2025

Welcome to La Matrelle. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website or purchasing from us, you agree to be bound by these Terms.

Please read them carefully.

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1. Overview

La Matrelle is a Canadian small business offering handmade, clean-burning candles and homestead-inspired goods. Our products are crafted with sustainability and tradition in mind, celebrating hands-on living and ancestral skills passed down to future generations.

Our website is hosted on LaunchCart. Throughout the site, the terms “we”, “us” and “our” refer to La Matrelle. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

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2. Online Store Terms

You must be of legal age in your province of residence, or have parental consent, to use this site and make purchases.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

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3. Product Information

All our candles are handmade in small batches. Variations in colour, scent strength, or appearance are natural and part of the artisanal process. We provide approximate burn times, fragrance notes, and care instructions to help you enjoy your candle safely and fully.

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4. Accuracy of Information

We do our best to ensure all information on the site is accurate and current, but we are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon solely without consulting more accurate or timely sources.

We reserve the right to modify content at any time but have no obligation to update any information.

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5. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

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6. Orders and Payment

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person or per household at our sole discretion.

We accept payment via secure, third-party payment processors. Your payment information is processed securely, and we do not store credit card details.

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7. Shipping and Returns

We currently ship within Canada. Orders are fulfilled within 5-7 business days. As a small-batch business, some delays may occur during high volume times.

Due to the nature of our products, we do not accept returns unless the item arrives damaged. Please inspect your order upon receipt and contact us within 5 days if something is wrong. For more details, see our Shipping & Refund Policy.

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8. Intellectual Property

All content on this site—including text, images, logos, and branding—is the intellectual property of La Matrelle and may not be used or reproduced without permission.

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9. User Comments and Feedback

If you send us feedback, suggestions, or comments (including via social media or email), you agree that we may use them in any medium for marketing or improvement purposes, without obligation to compensate you.

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10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

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11. Prohibited Uses

You may not use the site or its content:
• For any unlawful purpose
• To infringe upon our intellectual property
• To interfere with the functionality of the Service or its hosting platform

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12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

Our products are provided “as is” without warranties of any kind, either expressed or implied. We are not liable for any injury, loss, or damage of any kind resulting from the use of our products or website.

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13. Governing Law

These Terms are governed by and construed in accordance with the laws of British Columbia, Canada.

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14. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change these terms at any time, and it is your responsibility to check for updates.

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Contact Information

For questions about these Terms of Service, please contact us at:

📧 hello@lamatrelle.com
📍 Cowichan Bay, British Columbia, Canada

Effective Date: 1 April 2025

Thank you for supporting La Matrelle. Each candle is crafted with care in small batches from our home studio in Cowichan Bay, British Columbia. Because of the handmade nature of our products, we do not offer returns or exchanges at this time—but we’re committed to making things right if something arrives damaged or defective.

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Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 5 days of receiving your order at hello@lamatrelle.com with your order number and a photo of the item in question.

We’ll happily send a replacement or offer store credit if the issue is confirmed. We may ask you to safely dispose of the damaged product, or return it to us (in which case we’ll cover return shipping).

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Final Sale Items

Due to the nature of our products, all sales are final. We cannot accept returns or exchanges for:
• Scent preference
• Burn performance related to improper use (please follow our Candle Care Guide)
• Used candles
• Sale or clearance items
• Custom orders

If you’re new to our products or unsure about a scent, feel free to reach out—we’re happy to help guide your purchase.

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Order Changes and Cancellations

If you need to change or cancel your order, email us at hello@lamatrelle.com as soon as possible. Once an order has been processed or shipped, we’re unable to make changes.

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Shipping Delays

We do our best to ship on time, but once an order leaves our hands, delays due to postal carriers are beyond our control. We’re not responsible for lost or stolen packages, but we’ll always do our best to help track your order if something goes wrong.

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Need Help?

If you have any concerns about your order, don’t hesitate to reach out. We’re a small family-run business and truly care about your experience.

📧 hello@lamatrelle.com
📍 Cowichan Bay, British Columbia, Canada

Effective Date: 1 April 2025

Thank you for choosing La Matrelle. We’re a small family business based in Cowichan Bay, British Columbia, and we take care in preparing each order for shipment with attention to quality, care, and sustainability.

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Order Processing Time

Orders are typically processed within 5–7 business days. During busier seasons or product launches, processing times may be slightly longer. As a small-batch operation, we appreciate your patience—it allows us to maintain the level of quality and care you expect from La Matrelle.

You’ll receive an email with tracking information once your order ships.

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Shipping Locations

We currently ship across Canada. If you’re outside Canada and interested in placing an order, please reach out to hello@lamatrelle.com and we’ll do our best to accommodate.

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Shipping Rates

Shipping is calculated at checkout based on your location and package weight. We aim to keep shipping costs as reasonable as possible and offer flat-rate shipping on orders over a certain amount when available (keep an eye out for seasonal promotions!).

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Local Pickup / Delivery

At this time, we do not offer local pickup or delivery, but it’s something we may introduce in the future to serve our Cowichan Valley community. Stay tuned!

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Eco-Friendly Packaging

Your order will arrive in recyclable and/or compostable packaging wherever possible. We take pride in choosing materials that are gentle on the earth and reflect our values of sustainability and mindful living.

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Shipping Delays & Lost Packages

Once your order is in the hands of the shipping carrier, delays may occur due to weather, holidays, or postal disruptions. La Matrelle is not responsible for lost, stolen, or delayed packages, but we’ll always do our best to help you track down your order.

If your package hasn’t arrived within 15 business days of shipping, please contact us at hello@lamatrelle.com and we’ll look into it right away.

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Address Errors

Please double-check your shipping address before submitting your order. We’re not responsible for orders shipped to incorrectly entered addresses.

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Questions?

We’re always happy to help. Reach out anytime at:

📧 hello@lamatrelle.com
📍 Cowichan Bay, British Columbia, Canada